WolfePak Software Privacy Policy

Last Updated:  September 9, 2020

This privacy policy (“Privacy Policy”) discloses the practices of WolfePak Software, LLC (“WolfePak,” “we,” or “us”) concerning information we obtain by and through your use of the WolfePak website (www.wolfepak.com) and the WolfePak Platform (collectively, the “Sites”) and through other interactions and communications you have with us (collectively, the “Services”).  This Privacy Policy applies to the Services and becomes effective as soon as you access or use the Sites.

Introduction

WolfePak is committed to respecting your privacy and recognizing your need for appropriate protection and management of personally identifiable information you share with us.  The purpose of this Privacy Policy is to explain the types of information WolfePak obtains about users of the Services, how the information is obtained, how it is used, how it is disclosed, how you can get access to this information, and the choices you have regarding our use of that information.  By accessing and using the Services, you are accepting and consenting to the use of your information as described in this Privacy Policy.  Please review this Privacy Policy carefully.

Personal Information

Personal information identifies or describes a person or can be directly linked to a specific individual.  Examples of personal information include, but are not limited to, a person’s name, date of birth, login name and password, mailing address, billing address, telephone number, mobile phone number, email address, credit or debit card number, and security code and expiration date.

1.         Information you provide

WolfePak collects information that you provide, such as when you create or update your WolfePak account; sign up to receive SMS messages; submit payment data (i.e., bank account/routing number); request services through the Sites; contact WolfePak, including for customer support; submit comments to WolfePak; subscribe to an email newsletter or email alerts; or participate in a survey, poll, blog, or live chat.  

2.         Information created when you use our services

WolfePak collects information created when you use the Services, such as location, usage, and device information.  Depending on the Services that you use, and your account settings or device permissions, WolfePak may collect your precise or approximate location as determined through data such as GPS, IP address, and WiFi.  We collect transaction details related to your use of the Services, including the type of services you requested and other related transaction details.  We collect information about how you interact with the Services, preferences expressed, and settings chosen.  In some cases we do this through the use of cookies, pixel tags, and similar technologies that create and maintain unique identifiers.  We may collect information about the devices you use to access the Services, including the hardware models, operating systems and versions, software, file names and versions, preferred languages, unique device identifiers, advertising identifiers, serial numbers, and mobile network information.

WolfePak also tracks activity and function of the Services in the form of log files on web servers.  These logs are analyzed by third-party statistical analysis software solutions, such as Google Analytics, to provide visitor activity trend data.  The information inside the log files includes IP addresses, browser type, Internet Service Provider (ISP), date/time stamp, referring/exit pages, features or pages viewed, the number of clicks, crashes, and other system activity.

3.         Information from other sources

WolfePak also collects information from third parties, including financial services providers; publicly available sources; and marketing service providers.  WolfePak may combine the information collected from these sources with other information in its possession.

How We Use Your Information

1.         Personal Information

The personal information you voluntarily provide will be used to provide reliable and convenient delivery of the Services; to personalize, maintain, and improve our products and services; to provide customer support and respond to your requests; and to analyze usage and activity trends.  We also use the information we collect to enhance the safety and security of our users; for research, testing, and development; and to perform internal operations necessary to provide our services, including troubleshooting.  WolfePak may use this information to inform you of services, promotions, or other news that may be of value to you.  This information will not be disclosed to a third party unless you affirmatively consent to its release or unless required by law, court order, or as legally required to do so in connection with law enforcement investigations or other legal proceedings.  WolfePak or its contracted vendors do not sell, trade, or rent your personal information to third parties for third party direct marketing purposes, except when the purpose and manner of the disclosure has been disclosed to you prior to your providing the information.

We occasionally hire other companies to provide limited services on our behalf, such as processing monetary transactions (e.g., credit card transactions), sending messages and emails, or answering customer questions about the Services.  Those companies may be provided (either by us or directly by you) with the personal information they need to deliver the service for which they are hired.  We require these companies to maintain the confidentiality of the information they receive, and prohibit them from using the information for any other purpose.

2.         Cross-Device and AdRoll Email Services

We may share data, such as hashed email derived from emails or other online identifiers collected on our Sites with our advertising partners.  This allows our partners to recognize and deliver you ads across devices and browsers.  To read more about the technologies used by our partner, NextRoll, and their cross device capabilities please refer to NextRoll’s Privacy Notice. 

3.         Log Activity for Statistical Analysis

Aggregate data is statistical information that is derived from collective data that relates to a group or category of persons.  Aggregate data reflects the characteristics of a large group of anonymous people.  WolfePak may use aggregate data and provide aggregate data to others to generate statistical reports for the purpose of managing and improving WolfePak operations.  The data gathered is used to better organize information contained on the Sites and to improve the overall user experience.  This information is used to analyze trends, administer the Sites, track user’s movement around the Sites, and gather demographic information.  IP addresses and other such information are not linked to any information that is personally identifiable.  This information is not used to identify our visitors on an individual level.

Cookies and Third Party Technologies

WolfePak uses cookies and other identification technologies on our websites, emails, and online ads for purposes described in this policy.  Cookies are small text files that are stored on your browser or device by websites, apps, online media, and advertisements.  WolfePak uses cookies and similar technologies for purposes such as:  authenticating users, remembering user preferences and settings, determining the popularity of content, delivering and measuring the effectiveness of advertising campaigns, analyzing site traffic and trends, and generally understanding the online behaviors and interests of people who interact with the Services.

We may also use web beacons in order to recognize users and assess traffic patterns, and we may include web beacons and cookies in our email messages in order to count how many e-mail messages have been opened.  We may also employ web beacons from third parties to help us compile aggregated statistics and determine the effectiveness of our promotional campaigns.  Other than our service providers providing services on our behalf, we prohibit third parties from using web beacons on the Sites to collect or access your personal information.

If you are concerned about privacy, you may set up your browser not to accept cookies, or you can delete them from your hard drive once you leave the Sites.  However, this can affect how you are able to interact with the Sites as well as other websites.  This could include the inability to login to services or programs, such as logging into your account.  By using the Sites, you consent to the collection and use of information as described above.

Opt Out of Personalized Advertising

Our partners may use non-cookie technologies that may not be impacted by browser settings that block cookies.  Your browser may not permit you to block such technologies.  For this reason you can use the following third party tools to decline the collection and use of information for the purpose of serving you interest based advertising:

Please note you may still see ads even if you opt out, but they will not be personalized by AdRoll.  

Information Sharing and Disclosure

Some of WolfePak’s products, services and features require that we share information with our affiliates, business partners, and other users.  WolfePak may provide information to its affiliates, vendors, consultants, marketing partners, research firms, and other service providers or business partners to help conduct surveys on our behalf and to process payments for our services.  WolfePak may share your information with law enforcement officials, government authorities, or other third parties if we believe it is required by applicable law, regulation, operating agreement, legal process or governmental request, or to protect WolfePak’s rights or property or the rights or property of others, or in the event of a claim or dispute relating to your use of the Services.  WolfePak may share your information other than as described in this policy at your request or if we notify you and you consent to the sharing.

Cross Linking

WolfePak may provide you with links to other websites not associated with WolfePak, such as social media sites.  If you follow these links, you are leaving the Sites and are subject to the privacy policies of those websites.  Note that the links we provide to outside websites are offered for convenience.  WolfePak takes no responsibility for outside websites’ content or policies.

Information Retention and Deletion

WolfePak is committed to the security of your personal information. WolfePak, together with its service providers, store your personal information on computer servers that are located in secure, controlled facilities.  The servers are designed with software, hardware, and physical security measures in place intended to prevent unauthorized access.  Access to personal information is controlled through administrative, technical, and physical security measures and is regularly audited.

WolfePak retains your information while your account remains active, unless you request deletion of your information or account.  WolfePak may retain information after account deletion:  in aggregated and/or anonymized form; if we are required to by applicable law; if there is an unresolved issue relating to your account; or if it is necessary for legitimate business interests.

Choice and Transparency

WolfePak provides means for you to see and control the information that WolfePak collects.  WolfePak uses an opt-in standard for sending you phone and text messages, which means WolfePak will only do so with your express consent.  If you elect to opt-out of receiving SMS messages, WolfePak will send you a final message to confirm your opt-out.  You can edit the name, phone number and email address associated with your account through the Settings menu in your account.  In addition, most mobile platforms (e.g., iOS, Android, etc.) have defined certain types of device data that cannot be accessed without your consent.  You may opt out of receiving emails and other messages from WolfePak by following the instructions in those messages.  Please note that if you opt out, we may still send you non-promotional emails, such as receipts or information about your account.

If you wish to be informed what personal data we hold about you, or if you want it to be removed from our systems, please contact us at:  marketing@wolfepak.com.

In certain circumstances, you have the following data protection rights:

  • The right of rectification.  You have the right to have your information rectified if that information is inaccurate or incomplete.
  • The right to object.  You have the right to object to our processing of your personal data.
  • The right of restriction.  You have the right to request that we restrict the processing of your personal information.
  • The right to data portability.  You have the right to be provided with a copy of the information we have on you in a structured, machine-readable and commonly used format.
  • The right to withdraw consent.  You also have the right to withdraw your consent at any time where WolfePak relied on your consent to process your personal information.

Please note that we may ask you to verify your identity before responding to such requests.

Changes to Our Privacy Policy

We may occasionally update this Privacy Policy.  For material changes to this Privacy Policy, we will notify you either by placing a notice on our website or by sending an e-mail notification directly to you.  We encourage you to review this Privacy Policy periodically to stay informed about how we are helping to protect the personal information we collect.  Your continued use of the Services constitutes your agreement to this Privacy Policy as updated from time to time.  Please be aware that this Privacy Policy and any information you provide via the Sites do not necessarily apply to personal information you may have provided to WolfePak in the context of other, separately operated products or services.

Children’s Online Privacy Protection Act

We support and comply with the Children’s Online Privacy Protection Act and we do not knowingly collect information from children under the age of 13, nor do we share such information with third parties.  

Information for California Residents Only

This section supplements the information contained in this Privacy Policy and applies solely to visitors, users, and others who are residents of the State of California, as defined in Section 17014 of Title 18 of the California Code of Regulations.  This section is effective as of January 1, 2020, to comply with the California Consumer Privacy Act of 2018.  If you are a resident of California, please visit this link:  California Residents section of NextRoll’s Service Privacy Notice for additional information applicable to you.

Complaints and Dispute Resolution

WolfePak commits to resolve complaints about our collection or use of your personal information.  If you have any questions, comments or concerns about our Privacy Policy, or inquiries or complaints regarding our Privacy Shield policy, you may contact us at marketing@wolfepak.com or by writing a letter to:

WolfePak Software, LLC
2901 South 1st Street
Abilene, TX, 79605