Last Updated: September 9, 2020
Personal information identifies or describes a person or can be directly linked to a specific individual. Examples of personal information include, but are not limited to, a person’s name, date of birth, login name and password, mailing address, billing address, telephone number, mobile phone number, email address, credit or debit card number, and security code and expiration date.
1. Information you provide
WolfePak collects information that you provide, such as when you create or update your WolfePak account; sign up to receive SMS messages; submit payment data (i.e., bank account/routing number); request services through the Sites; contact WolfePak, including for customer support; submit comments to WolfePak; subscribe to an email newsletter or email alerts; or participate in a survey, poll, blog, or live chat.
2. Information created when you use our services
WolfePak also tracks activity and function of the Services in the form of log files on web servers. These logs are analyzed by third-party statistical analysis software solutions, such as Google Analytics, to provide visitor activity trend data. The information inside the log files includes IP addresses, browser type, Internet Service Provider (ISP), date/time stamp, referring/exit pages, features or pages viewed, the number of clicks, crashes, and other system activity.
3. Information from other sources
WolfePak also collects information from third parties, including financial services providers; publicly available sources; and marketing service providers. WolfePak may combine the information collected from these sources with other information in its possession.
How We Use Your Information
1. Personal Information
The personal information you voluntarily provide will be used to provide reliable and convenient delivery of the Services; to personalize, maintain, and improve our products and services; to provide customer support and respond to your requests; and to analyze usage and activity trends. We also use the information we collect to enhance the safety and security of our users; for research, testing, and development; and to perform internal operations necessary to provide our services, including troubleshooting. WolfePak may use this information to inform you of services, promotions, or other news that may be of value to you. This information will not be disclosed to a third party unless you affirmatively consent to its release or unless required by law, court order, or as legally required to do so in connection with law enforcement investigations or other legal proceedings. WolfePak or its contracted vendors do not sell, trade, or rent your personal information to third parties for third party direct marketing purposes, except when the purpose and manner of the disclosure has been disclosed to you prior to your providing the information.
We occasionally hire other companies to provide limited services on our behalf, such as processing monetary transactions (e.g., credit card transactions), sending messages and emails, or answering customer questions about the Services. Those companies may be provided (either by us or directly by you) with the personal information they need to deliver the service for which they are hired. We require these companies to maintain the confidentiality of the information they receive, and prohibit them from using the information for any other purpose.
2. Cross-Device and AdRoll Email Services
We may share data, such as hashed email derived from emails or other online identifiers collected on our Sites with our advertising partners. This allows our partners to recognize and deliver you ads across devices and browsers. To read more about the technologies used by our partner, NextRoll, and their cross device capabilities please refer to NextRoll’s Privacy Notice.
3. Log Activity for Statistical Analysis
Aggregate data is statistical information that is derived from collective data that relates to a group or category of persons. Aggregate data reflects the characteristics of a large group of anonymous people. WolfePak may use aggregate data and provide aggregate data to others to generate statistical reports for the purpose of managing and improving WolfePak operations. The data gathered is used to better organize information contained on the Sites and to improve the overall user experience. This information is used to analyze trends, administer the Sites, track user’s movement around the Sites, and gather demographic information. IP addresses and other such information are not linked to any information that is personally identifiable. This information is not used to identify our visitors on an individual level.
Cookies and Third Party Technologies
We may also use web beacons in order to recognize users and assess traffic patterns, and we may include web beacons and cookies in our email messages in order to count how many e-mail messages have been opened. We may also employ web beacons from third parties to help us compile aggregated statistics and determine the effectiveness of our promotional campaigns. Other than our service providers providing services on our behalf, we prohibit third parties from using web beacons on the Sites to collect or access your personal information.
If you are concerned about privacy, you may set up your browser not to accept cookies, or you can delete them from your hard drive once you leave the Sites. However, this can affect how you are able to interact with the Sites as well as other websites. This could include the inability to login to services or programs, such as logging into your account. By using the Sites, you consent to the collection and use of information as described above.
Opt Out of Personalized Advertising
Our partners may use non-cookie technologies that may not be impacted by browser settings that block cookies. Your browser may not permit you to block such technologies. For this reason you can use the following third party tools to decline the collection and use of information for the purpose of serving you interest based advertising:
- The NAI’s opt-out platform: http://www.networkadvertising.org/choices/
- The EDAA’s opt-out platform http://www.youronlinechoices.com/
- The DAA’s opt-out platform: http://optout.aboutads.info/?c=2&lang=EN
Please note you may still see ads even if you opt out, but they will not be personalized by AdRoll.
Information Sharing and Disclosure
Some of WolfePak’s products, services and features require that we share information with our affiliates, business partners, and other users. WolfePak may provide information to its affiliates, vendors, consultants, marketing partners, research firms, and other service providers or business partners to help conduct surveys on our behalf and to process payments for our services. WolfePak may share your information with law enforcement officials, government authorities, or other third parties if we believe it is required by applicable law, regulation, operating agreement, legal process or governmental request, or to protect WolfePak’s rights or property or the rights or property of others, or in the event of a claim or dispute relating to your use of the Services. WolfePak may share your information other than as described in this policy at your request or if we notify you and you consent to the sharing.
WolfePak may provide you with links to other websites not associated with WolfePak, such as social media sites. If you follow these links, you are leaving the Sites and are subject to the privacy policies of those websites. Note that the links we provide to outside websites are offered for convenience. WolfePak takes no responsibility for outside websites’ content or policies.
Information Retention and Deletion
WolfePak is committed to the security of your personal information. WolfePak, together with its service providers, store your personal information on computer servers that are located in secure, controlled facilities. The servers are designed with software, hardware, and physical security measures in place intended to prevent unauthorized access. Access to personal information is controlled through administrative, technical, and physical security measures and is regularly audited.
WolfePak retains your information while your account remains active, unless you request deletion of your information or account. WolfePak may retain information after account deletion: in aggregated and/or anonymized form; if we are required to by applicable law; if there is an unresolved issue relating to your account; or if it is necessary for legitimate business interests.
Choice and Transparency
WolfePak provides means for you to see and control the information that WolfePak collects. WolfePak uses an opt-in standard for sending you phone and text messages, which means WolfePak will only do so with your express consent. If you elect to opt-out of receiving SMS messages, WolfePak will send you a final message to confirm your opt-out. You can edit the name, phone number and email address associated with your account through the Settings menu in your account. In addition, most mobile platforms (e.g., iOS, Android, etc.) have defined certain types of device data that cannot be accessed without your consent. You may opt out of receiving emails and other messages from WolfePak by following the instructions in those messages. Please note that if you opt out, we may still send you non-promotional emails, such as receipts or information about your account.
If you wish to be informed what personal data we hold about you, or if you want it to be removed from our systems, please contact us at: [email protected]
In certain circumstances, you have the following data protection rights:
- The right of rectification. You have the right to have your information rectified if that information is inaccurate or incomplete.
- The right to object. You have the right to object to our processing of your personal data.
- The right of restriction. You have the right to request that we restrict the processing of your personal information.
- The right to data portability. You have the right to be provided with a copy of the information we have on you in a structured, machine-readable and commonly used format.
- The right to withdraw consent. You also have the right to withdraw your consent at any time where WolfePak relied on your consent to process your personal information.
Please note that we may ask you to verify your identity before responding to such requests.
Children’s Online Privacy Protection Act
We support and comply with the Children’s Online Privacy Protection Act and we do not knowingly collect information from children under the age of 13, nor do we share such information with third parties.
Information for California Residents Only
Complaints and Dispute Resolution
WolfePak Software, LLC
2901 South 1st Street
Abilene, TX, 79605